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Package Delivery

Delivery & Returns

Delivery Policy

Delivery Costs & Times

Delivery to Malta & Gozo:

 

We offer Free Standard Delivery on all our products. Free Standard Delivery applies to orders over €15.00 - If your order is below €15.00 a flat delivery fee of €5.00 will be applied to your shopping cart during checkout.

Your order is processed and delivered at our next availability, which is usually within 1-3 working days, excluding public holidays. This may be longer during busy periods.

 

Deliver on Specified Date:

 

If you require delivery on an exact date, this option is available at checkout, at an additional cost of €5.00

Deliver on Specific Date only applies on orders delivered on mainland Malta. It does not apply on orders to Gozo.

We also let you suggest a time window. This is to help our delivery team effect successful delivery however it is not a guarantee that we will deliver at that exact time. Due to delivery routes and volume of orders we may attempt an earlier/later delivery on that same day.

 

Collect from Warehouse Store:

You may also opt to collect your purchase from our warehouse at Tutto Marketing Ltd, Demef, Mdina Road, Zebbug, Malta. Collection is free and the processing time for your order being ready for pickup is usually after 1 full working day from when you placed the order (excluding Weekends and public holidays). We recommend calling us before you come to collect to ensure your order is ready and waiting for you.

Store Pick-up Available Monday - Friday 7:30am - 5:00pm

 

Out of Stock / Replacements

Hampers:

 

In the event of supply shortages, we reserve the right to substitute products with others of equal or higher value.

 

All Other Products:

 

In the unlikely event that the item/s you order are not currently in stock, we will contact you to see if you would rather change the order to a similar item, wait for the items to be available, or cancel the order and receive a full refund.

 

Damaged During Transit

We use our own delivery couriers to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on sales@tuttomarketingltd.com or call on +356 21 463758/9 (Monday-Friday 9.00am-5.00pm, excluding public holidays). Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.

Return & Exchange Policy

We cannot accept returns for consumable items, including but not limited to, food hampers, fine foods, Desserts and wines.

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